Quality Assurance

PTL will not just assure you the highest quality of service - we ensure it. We have quality control programs and procedures. We will institute more performance measures. We will do more than any other ground transportation company in the industry – not just in the country but the world- to make sure we are the gold standard for transport services.

Count on Complete Accountability:

PTL will take its commitment to superior service quality much further with the industry's most comprehensive Quality Assurance (QA) program, overseen by an entire department devoted to company-wide QA. Our QA initiatives include:

  • A "Listen In" program to ensure Query & Dispatch representatives are at the top of their game.
  • A Next-Day Quality Assurance program utilizing random phone calls to commuters or travel arrangers the day following service to monitor reservation, drivers and vehicle quality.
  • An "Eyes of the Customer" program to survey travel arrangers in order to assess our performance vis-a-vis their expectations.
  • An "Eyes of the Manager" spot-inspection program to assess drivers and their vehicles first-hand.