Quality Assurance

Quality Assurance

PTL will not just assure you the highest quality of service - we ensure it. We have quality control programs and procedures. We will institute more performance measures. We will do more than any other ground transportation company in the industry – not just in the country but the world- to make sure we are the gold standard for transport services. .

Count on Complete Accountability

PTL will take its commitment to superior service quality much further with the industry's most comprehensive Quality Assurance (QA) program, overseen by an entire department devoted to company-wide QA. Our QA initiatives include:

A "Listen In" program to ensure Query & Dispatch representatives are at the top of their game.

A Next-Day Quality Assurance program utilizing random phone calls to commuters or travel arrangers the day following service to monitor reservation, drivers and vehicle quality.

An "Eyes of the Customer" program to survey travel arrangers in order to assess our performance vis-a-vis their expectations.

An "Eyes of the Manager" spot-inspection program to assess drivers and their vehicles first-hand.